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Returns Policy

Stocked Mats

If unsuitable, you have the right to return your mats within seven working days, following the receipt of your order for a full refund or exchange.

Custom Mats

For custom mats that have been made to order, your automatic right to return lapses, unless the product is faulty in which a full refund or replacement will be issued.

Return of goods within 7 days

STEP 1

Contact Customer Services on 01565 756 152 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. so that we can supply you with a returns number. You must obtain a returns number before any products are returned to us. Please ensure that the returns number that you have been provided with is clearly marked on the outside of the packaging.

STEP 2

We recommend that you use a recorded delivery service, as proof of shipping is not proof of receipt. We cannot accept responsibility for any items that are lost in transit.

STEP 3

If you require items in exchange, please include a note with your returned item detailing the product you would like to exchange for. Please include a contactable telephone number in case additional payment is required. If the new item costs less than the one you have returned we will refund you the difference, but again, we will need to contact you to obtain your credit/debit card details to complete the refund. Please do not send any credit/debit card details in the post due to security reasons.

  • The goods must be in original condition & returned with full packaging together with any other items that were originally supplied with the goods.
  • Card refunds will be made providing we are satisfied that the goods are in an acceptable condition.
  • Only the cost of the goods will be refunded, you will have to pay the carriage costs unless the reason for return is due to an error on our part where we will arrange for the collection of the goods at our cost.
Return of faulty goods

If there is a fault with your product (within the guaranteed against defects timeframe), we will replace the product.

STEP 1

Contact Customer Services on 01565 756 152 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. to report the fault. We will then ask you to email through images showing the defected product. Based on evidence that the mats are indeed faulty Mats Nationwide will then arrange collection of the mats.

STEP 2

We will replace the product when:

  • The product is confirmed to be faulty.
  • The product is otherwise in original condition.
  • It is returned complete.

If no fault is found then the product(s) will be returned and a 10% handling charge representing the value of the goods, plus carriage costs will be made.

Our promise to replace products or refund your money does not apply to faults caused by accident, neglect or misuse caused by the customer.

Customer Service

If you have any questions, please get in touch. Our helpful and knowledgeable team will be able to help you with everything from selecting the right entrance mat, through to payment and delivery options. Call 01565 756152

Returns

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Reviews

“Mats fantastic, we will 100% keep you in mind for any more we need”

Laura Elliot, Hotel Excellence Manager, Holiday Inn Chessington, Surrey

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Contact Us

01565 75615201565 756152
sales@matsnationwide.co.uk
Mats Nationwide
No.1 Booths Park
Chelford Road

Knutsford
Cheshire
WA16 8GS.