Website Privacy Notice – June 2023

The following policy sets out how we, Mats Nationwide Ltd (company registration number 6346838), (hereafter referred to as “we”, “us” or “our”), collect, store, and use information about you when you interact with our website,

We respect your privacy and are committed to protecting your personal data; by using this website, you are signifying your acceptance of this policy. From time to time, changes may be made to this policy following review; in the case of alterations, this policy will be updated, and date stamped accordingly.

For clarification of some of the terms used within this policy, please refer to the glossary.

How to contact us

If you wish to make an enquiry regarding your data, you can contact us via the following details:
01565 756152
No.1 Booths Park, Chelford Road, Knutsford, Cheshire WA16 8GS

The type of personal information we collect

Contact Information

When you contact us through the contact details listed on the website, or through the enquiry form, your contact details will be retained in accordance with your enquiry. This will include your name, email address and company name (if applicable).

Payment Details

When you place an order directly through the website, you are required to enter your payment details in order for us to fulfil the order.


The cookies that we collect during the use of this website are for statistical and analytical purposes and are necessary to ensure the functionality of this website. By visiting this website, you have agreed to the use of these cookies.

At present, the following cookies are collected:

Cookie Name Purpose Expiry
_stripe_mid Strictly necessary: This cookie is used to process payments. 1 year
_stripe_sid Strictly necessary: This cookie is used to process payments. 30 minutes
_GRECAPTCHA Strictly necessary: Google ReCAPTCHA identifies bots to protect the website against malicious spam attacks. 5 months 27 days
_hjAbsoluteSessionInProgress Detects a user’s first pageview session, which is a T/F flag. 30 minutes
_ga Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. Information is stored anonymously, and unique visitors are identified by a randomly generated number. 1 year 1 month 4 days
_gid Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously. 1 day
_ga_* Google Analytics sets this cookie to store and count page views. 1 year 1 month 4 days
_hkFirstSeen HotJar sets this cookie to identify a new user’s first session. It stores the T/F value. 30 minutes
_hjRecordingLastActivity Hotjar sets this cookie when a user recording starts and when data is sent through the WebSocket. Never
_hjRecordingEnabled HotJar sets this cookie when a recording starts and is read when the recording module is initialised, to see if the user is already in a recording in a particular fashion. Never
_hjTLDTest HotJar sets this cookie to store different URL substring alternatives until it fails, which determines the most generic cookie path that has to be used instead of the page hostname. Session
CONSENT YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data. 2 years
_gat Google Universal Analytics sets this cookie to restrain request rate and thus limit data collection on high-traffic sites. 1 minute
YSC YouTube sets this cookie to track the views of embedded videos on YouTube pages. Session
VISITOR_IINFO1_LIVE YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. 5 months 27 days
yt.innertube::requests yt.innertune::mextld YouTube sets these cookies to register a unique ID to store data on what videos from YouTube the user has seen. Never
YouTube sets these cookies to store the user’s video preferences using embedded YouTube videos. Never
bf-conversion-tracking Analytics cookie utilised to track website conversions. Session
_hjSessionUser_* HotJar sets this cookie to assign a unique user ID, ensuring that behaviour in future visits is attributed to the same user ID. 1 year
_hjIncludedInSessionSample_* HotJar sets this cookie to determine if a user is included in the data sampling defined by the site’s daily session limit. 30 minutes
_hjSession_* Session cookie utilised by Hotjar. 30 minutes
_m Cookie used by Stripe for the processing of payments. 1 year 1 month 4 days


Server Logs

IP addresses associated with visits to this website are stored in server logs for less than XX days and are only used for the purposes of detection and prevention of fraud, unauthorised access, or other malicious activity.


We utilise an external provider to produce heatmapping reports on the use of our website. Heatmapping ascertains areas of engagement throughout the site and presents this data in a visual format, the results from which are used to influence design choices. Any PII collected in this way is presented anonymously.

How we use your information

Your contact details and payment information are utilised in order to fulfil your order. If you set up an online account, your details will be retained in order to maintain your account and provide ongoing service.

If you place an order with us, your contact details will be retained within our customer list and will be utilised to send automatic order updates and marketing emails. By providing us with your contact information you have consented for your information to be processed. You have the option to opt-out of marketing communications; to do so, please contact

Your information is never sold to third parties.

Third-party data transfer

In order to fulfil your order, your customer information (including, but not limited to, contact details and address) may be transferred to a third party for the purpose of manufacture and delivery of the product. Any transfer to third parties will be subject to the same technical and organisational controls that are in place within Mats Nationwide to protect your data. No data is transferred outside of the UK/EU.

Lawful Grounds for Processing Data

Please refer to the below table in which we have determined the ways we plan to use your data, and the legal basis for doing so.

Purpose/Activity Type of Data Lawful basis for processing
To store cookies IP address Necessary for our legitimate interests (for the purposes of ensuring network and information security, and to ascertain how users interact with the website via analytics and heatmapping)
To store web server log information IP address Necessary for our legitimate interests (for the purposes of ensuring network and information security)
To process orders Contact information, delivery address, payment details Necessary for our legitimate interests (to provide a service)
Disclosure of your information to service providers (external third parties) Including (but not limited to) telephone, email, address, business name Necessary for our legitimate interests (to provide a service)
Storage of your contact information Including (but not limited to) telephone, email, address, business name Necessary for our legitimate interests (for the purposes of running our business effectively)
Marketing communications Contact information Necessary for our legitimate interests or consent (to communicate with existing clients)

Your rights

In accordance with the Data Protection Act (DPA) 2018, you have the following rights in relation to the personally identifying information we may hold on you, namely:

  1. to access your information and to receive information about its use
  2. to have your information corrected and/or completed
  3. to have your information deleted
  4. to restrict the use of your information
  5. to receive your information in a portable format
  6. to object to the use of your information
  7. to withdraw your consent to the use of your information
  8. not to have significant decisions made about you based solely on automated processing of your information, including profiling;
  9. to complain to a supervisory authority.

Your right to complain

As a data subject, if you believe your data has been mismanaged, you have the right to make a complaint at any time to the UK supervisory authority for data protection, the Information Commissioner’s Office ( We would, however, appreciate the opportunity to deal with any concerns prior to this, so please contact us in the first instance.

Links to 3rd party websites

This website includes links to third-party websites and applications (including, but not limited to, Trustpilot). Clicking on those links may allow third parties to collect or share your data; we do not control these third-party websites and are not responsible for their privacy controls.

Contractual fulfilments Acts that are required in order to fulfil contractual obligations, for example in the provision of work for our customers.
Data Subject An individual whose PII is collected.
Data Controller A person or entity which collected and/or processes data; by storing your details, we act as data controller.
External third parties External third parties that may have access to your data in the scope of the services provided by us, for example our website hosting provider.
Heatmapping Heatmapping tools are used to ascertain areas of engagement and create a visual representation of where users are interacting with the website. This information may influence design and marketing choices. Any PII collected is presented anonymously within the report.
Personally identifiable (PII) information Any information that may be used to identify an individual, directly, or indirectly; for example, an IP address, bank details, or surname.
Website cookies Cookies are small files that are stored on your device by your browser when you visit a website; necessary cookies help make a website useable by enabling basic functions such as page navigation, and the website cannot function correctly without them.
Statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Cookies collection can be disabled within your browser settings.