Mats Nationwide

Frequently Asked Questions

• How long are the delivery lead times? - Click to expand
Please view 'Deliveries', which will tell you the delivery lead time for each of our products.
• How thick is the mat? - Click to expand
(All Commercial -1.4mm) (All Dirt Trapper Mats - 0.9mm) (Classic Colour, Trend and Design all - 1.2mm)
• Can I have my own logo or design put onto my mat? - Click to expand
Yes on any of our design or printed logo mats.
• What colours are available? - Click to expand
We offer a full range of colours for each product please refer to your choice of product for selection available.
• What are the mats made of? - Click to expand
Please refer to each individual product for exact specification.
• What sizes are available? - Click to expand
We have a range of standard sizes on all of our mats, however, we carry out a bespoke service and can supply specific sizes and shapes if required, please contact us for more information.
• Does my mat come with a guarantee? - Click to expand
All domestic mats comes with a five year guarantee. All commercial mats come with a two years against manufacturing faults.
• How do I place my order? - Click to expand
Either by using our online basket, contact us on 01565 756 152 or e-mail sales@matsnationwide.co.uk
• Can I cancel my order? - Click to expand
Once payment has been accepted we are unable to cancel your order.
• Can I return my product? - Click to expand
If there is a manufacturing defect with your product we will be happy to exchange it providing you notify us within 48 hours upon receipt of delivery.
• How secure are my details? - Click to expand
We use a company called 'Protx' to deal with all credit card payments. ‘Protx’ provide secure online credit and debit card payment solutions for thousands of online businesses across the UK and is now one of the UK's largest independent payment service providers.
• Is my mat environmentally friendly? - Click to expand
Whenever possible our products come from sustainable resources and we endeavour to minimise waste from our operations and where possible we re-use or re-cycle. We endeavour to control the level of harmful emissions wherever practicable
• How can I contact you? - Click to expand
Please see Contact us.
• Do the mats come in any other shapes and sizes? - Click to expand
Yes, we can supply square, round, diagonal or runner mats. Please contact us for further information.
• How do I wash my domestic mat(s)? - Click to expand
Wash all domestic mats at no more than 40 degress and spin at the fastest rate possible. Do not use fabric conditioner, do not wash with any other articles and avoid washing different colours together.
• How do I dry my domestic mat(s)? - Click to expand
All domestic mats can be safely tumble dried on low settings. We find it best to shake the mats thoroughly after removing from the washing machine.
• Am I able to cut my domestic mat(s)? - Click to expand
All our domestic mats can be cut to size if necessary. Please wash your mat a couple of times before cutting as shrinkage may occur. Please note our five year guarantee will not stand once mats have been cut.